you know how when challenging situations come up, you're supposed to look at it as an
opportunity to learn about yourself, experience personal growth, develop compassion, etc.?
today was one of those days, but i don't feel like i improved myself much.
right now i've been on hold (phone) with united airlines customer service for
1 hour, 2 min, 11 sec + still no sign of anyone picking up on the other end...
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